APPOINTMENTS
Appointments can be made by calling the practice during opening hours or with HotDoc.
When possible, appointments should be made with your regular Doctor as this will improve your ongoing care by providing continuity. If your Doctor is not available, our Staff will organise for you to see another Doctor at our medical centre.
Certain appointments such as insurance & industrial medicals, complex medical problems, minor operations and other procedures can take longer than the standard appointment (10 minutes). When booking your appointment please discuss with the receptionist if you think that your appointment may take longer.
Emergency cases can attend the clinic immediately, however we prefer that you call ahead if possible.
Telehealth
Most doctors at our practice provide telehealth consultations, phone and video. They usually are bulk billed or have a medicare rebate. If no medicare rebate is available for your telehealth appointment you can pay the fee for the consultation.
Cancellations & Non attendance
If you want to cancel an appointment please let us know as soon as possible. A fee may apply if you don’t attend the appointment without timely cancellation.
After Hours
Ningi Doctors provides a professional after hours service via the National Home Doctor Service, this service is accredited. Home Visits are bulk billed and medical advice can be provided by phone. Please phone 13 7425 (13SICK) after hours.
Home Visits
Home visits can be arranged when you are too ill to come to the centre, if you are a regular patient of our practice. In nearly every case it is preferable to see patients within the centre where the benefits of the equipment, ancillary services and nursing staff can assist you. Please ask our reception staff about our fees for home visits.
Management of your health information
Your medical records are confidential. It is the policy of this practice to maintain security and confidentiality of personal health information at all times and to ensure that this information is only available to authorised members of staff. We do require your consent to transfer information. Please see our privacy policy.
Reminder System
Our practice is committed to preventive care. We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care and situation. This can also be as part of the national or state reminder registers. If you do not wish to be part of this system please let us know at reception.
Feedback
If you are happy with the service we provide we would be most grateful to hear from you. If you are unhappy with the service then we feel it is even more important to hear from you, so we can take steps to try to rectify the problem. We feel that problems are best dealt with within the practice and would encourage you to speak to your Doctor or our Practice Manager, Sharon Hartfiel. She can be contacted via reception.
Zero Tolerance of Unacceptable Behaviour
For safety & consideration of our staff and patients, we will not tolerate any behaviour that is threatening, abusive, violent or aggressive. Any person conducting themselves in this way will be asked to leave immediately.
